Store Policy
CUSTOMER CARE
We're here to ensure your experience with us is as warm and supportive as our community. If you have any questions or need further assistance, please don't hesitate to reach out.
​
Need help or have a question? Contact us by email or via our Contact page form. We aim to respond to all inquiries within 48 hours, but listen, we're moms too - so sometimes we may be a little delayed in getting back to you - forgive us!
RETURNS & EXCHANGES
We want you to love your purchase, but if something isn't right, let us know! Right now, we do not provide refunds for the purchase of digital guides or digital products. For physical products (coming soon!) we accept returns and exchanges on eligible items within 30 days of purchase. Items must be in their original condition. Please contact us via email or form to initiate a return or exchange.
​
We understand that exceptional circumstances may arise. If you encounter technical issues or are dissatisfied with a digital product, please reach out. We are committed to ensuring your satisfaction and will work with you to find a resolution.
PRIVACY & SECURITY
Your Privacy Matters:
At The Guided Mama, your privacy and security are our top priorities. We are committed to protecting the information you share with us and ensuring your online experience is safe and secure.
​
Information Collection and Use:
We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. This information may include your name, email address, mailing address, and payment information. We use this information to process transactions, send periodic emails, and improve our service to you.
​
Information Sharing:
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information without your consent, except as necessary to provide the services requested by you or to comply with legal requirements. In return, we expect that digital guides are not shared beyond the purchaser. We understand it can be tempting to forward along to friends and family, but as a small business, we keep costs affordable to ensure everyone who is interested can purchase the guide(s) of their choosing. Thank you in advance for your respect.
​
Consent and Changes to our Privacy Policy:
By using our site, you consent to our website's privacy policy. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Contact Us:
If there are any questions regarding this privacy policy, you may contact us using the information provided on our website.
​
Thank you for trusting The Guided Mama. We are committed to ensuring your information is secure and your privacy is respected.
​
HEALTH & SAFETY
At The Guided Mama, we're committed to providing support and sharing experiences to help guide you through the journey of motherhood. While we collaborate with experts to ensure the quality and reliability of our content, it's important to remember that our materials are intended for informational and educational purposes only.
​
Please note: Before making any decisions that could affect the health and safety of you or your baby, we strongly advise consulting with your healthcare provider or a qualified medical expert. Every individual and situation is unique, and personal health decisions should be made based on professional advice tailored to your own circumstances.
​
Our content is not meant to substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this website or in our digital guides.
​
By using this site and accessing our content, you acknowledge that The Guided Mama is not liable for any decision made based on the content we provide. We encourage all parents and guardians to engage actively and thoughtfully with healthcare professionals regarding the care and wellbeing of themselves and their children.
​
Thank you for being a part of our community. We are here to support you with guidance and shared experiences, not medical prescriptions or definitive health solutions.
PAYMENT METHODS
We accept various payment methods, including major credit cards and PayPal. Transactions are securely processed for your peace of mind.